Why must I pay to return empty containers?

Because we are mainly an online shop, everything we offer involves couriers. Unfortunately couriers charge per weight or volume, depending on which is bigger. That means they charge a full courier fee for picking up the containers even if it is light, because it is large.

We try to arrange that they pick up the parcel when they deliver your order, this way we try to minimise unnecessary carbon emissions. Also, if they can complete the delivery and pick up in one trip, we might one day be able to negotiate a discount on the fees. Very often however, lines get crossed and the courier arrives at your door twice. Please do pardon the inefficiency and know that we are working to educate all parties regarding small footprints and such.

We hope that as our delivery volume picks up we can negotiate better rates in the future, but for now we pay a full courier fee to have your containers collected. In order to keep this service sustainable, we ask you to pay a portion thereof.

Thank you from all of us for being a responsible, intelligent consumer. May you reap the rewards.

“I Certainly Don’t Want To Use Rotten Soap, Thank You!”

We call our products biological because they contain spores of beneficial microbes. These guys hatch when they get water and the right temperatures. They then analyse what is going on around them and produce the correct enzyme to digest whatever they find to eat. Normally what they see as food, is what we see as dirt. A better symbiosis could not be found!

There are no hatched microbes in your soap. There are only spores, or ‘seeds’ if you will. These spores are quite tough. They tolerate temperatures between freezing and 90 degrees Celsius. To keep them stable, we use low levels of potassium sorbate and citric acid. We do not use any other preservatives.

We guarantee our liquid soaps for one year from manufacture, and our dry products for two years. After this, the spores are probably still fine, but the natural ingredients that make up the soap may start to become runny and smell more chemical. The soap never becomes dangerous, but it may be less pleasant to work with, and it may lose functionality.

Do you have a technical question about our products? Do not hesiate to contact me!

“Hey! Don’t You Dare Throw Out That Strong, Light Container!”

Do you feel that horrible niggle when you throw ‘away’ your fourth yoghurt tub and another empty milk bottle in just one week? I do!

I’m not an activist and I do not live in constant fear of annihilation. But running my household in a responsible and intelligent way is important to me. Throwing ‘away’ a fantastically light and strong container that was USED ONLY ONCE does not seem to be either.

Mrs Martin

The way we see it, plastic is a great material because it is light and strong. It is exactly the kind of material that should be used over and over again, for years. After that, it can be recycled once or twice. True, by that time it will end up in landfill, but it would have saved so much energy during its working life, that the net impact is favourable.

Just imagine: we transport your soap to you in a 5l PET bottle. The fact that the bottle is strong means the courier drives less, because it does not break along the way. The fact that the bottle is very light means the courier can carry more product in one trip, so he makes less trips! Over several years, the delivery of your product creates a smaller footprint, and if you send back five empty 5l bottles every year, you have kept a whole lot of plastic off landfill!

That’s why we accept your used containers and really use them again. Visit our website to see how you can do it.

That’s also why we offer concentrate refills and bulk buying options for thicker soap that cannot be concentrated. We take the single use plastic problem off your shoulders and offer you a chance at a clean conscience.

A clean conscience? That’s worth a whole lot!