FAQ

We are a family business run from our office in Pretoria East. We source our products from local world class manufacturers, package it and send it straight to everyone who, just like us, wants a responsible cleaning solution that works, at a regular price. All our products contain indigenous, beneficial microbes.

Yes! Nothing in our products will upset the delicate balance in your system. In fact, the microbes in the products will help those already hard at work in your tank. For a direct feed of good bacteria into your system, have a look at our FLUSH cistern disc.

No. We never test on animals and our suppliers never test on animals.

All our ingredients biodegrade in less than 28 days.

Our colourants are food grade and natural.

Our fragrances are low VOC, hypo-allergenic and biodegradable.

We never use chlorine bleach, Triclosan, EDTA, phosphates, 2-butoxyethanol, phthalates, paraben, ammonia, high VOC glycol ethers or formaldehyde.

Because these soaps contain beneficial microbes found naturally in South Africa, it is best not to add anything that claims to be anti-bacterial. Why go to all the trouble of adding the good guys to your wash water, and then killing them? By fighting bad bacteria off and crowding them out, the microbes act ‘anti-bad bacteria’ anyway! So steer away from chlorine bleach. Want to make your colours brighter and whites whiter? Use our BRIGHT oxygen bleach with complete peace of mind. It does not destroy all the microbes and it does not harm your septic tank.

May we suggest ODOUR. This is a non-soapy product with a lovely fragrance that sorts out the immediate problem of bad smell. It does not stop there however. The microbes in the product eat away at the cause of the malodour for hours after application so that the bad smell eventually simply does not come back. Repeated applications may be necessary.

SURFACE contains ingredients that act against scale and fungus, which makes it ideal for cleaning the bathroom.

Sodium citrate is a mild organic acid that progressively dissolves scale (not like hard acid commercial descalers).

Citrus oil attenuates the growth of fungus. It will not remove stains in grout caused by previous mould, however.

Indigenous microbes are antagonistic against fungus by the principle of competitive exclusion.

This product is a degreaser so use it on greasy areas such as the oven, on the stove and at the braai.

Is there something wrong with your dishwashing liquid? It doesn’t foam the way I am used too!
Historically, detergents were caustic based and the soapiness and foaminess of the detergent was an indication of strength. During this time, the notion of ‘more foam equals stronger cleaning’ was born. These cheap and nasty cleaners were super strong, and you may recall the caustic effect on the skin and hands and those shrivelled fingers and toes, from spending too much time in a soapy bath.

With improvements in technology and a move to safer and alternate ingredients, cleaning suppliers found that less foam was too much of an adjustment to the deeply entrenched consumer perception that ‘more foam offers stronger cleaning’. So, they introduced artificial foaming agents and bombarded consumers with the luxurious connotations of foam.

We can do with moderate amounts of foam, because some of the functions that foam serves it to change the surface tension and lift dirt into the foam layer. However, more foam equals harsher effects on the skin. So while our soap has strong cleaning power, we choose to leave out the artificial foaming agents. This is why our DISH is approved by The Allergy Foundation as suitable for sensitive hands. That is also why it does not foam that much.

Yes. Orders under R1200 cost R150 to courier. Orders above R1200 ship free. We use the Courier Guy.

Gladly! We refund you and arrange for the product to be picked up at our cost. Please have a look at our Terms and Conditions at the bottom of the page.

Vetted resellers get a substantial discount for orders above a threshold value. No rebranding or tampering with packaging allowed. Please send an email to johanv@umthombo.com to inquire.