1. Detailed description of goods and/or services
    Mrs Martin’s Microbes and More is a business in the health and cleaning industry that supplies biodegradable and safe cleaning and personal care products.
  2. Agreement of Sale
    An agreement of sale between Mrs Martin’s Microbes and More and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Mrs Martin’s Microbes and More.
  3. Delivery policy
    Orders will be processed within two days and receipt confirmed by way of an email containing the order number. Ordered goods will be dispatched within two days upon receipt of payment, and delivered via courier at R50 for orders with a value of R499 or less, or free for orders with a value of R500 or more. Delivery time is out of the control of the company.
  4. Return and Refunds policy
    The provision of goods by Mrs Martin’s Microbes and More is subject to availability. In cases of unavailability, Mrs Martin’s Microbes and More will refund the client in full within 30 days. An order can only be cancelled before the goods have been shipped. A cancellation fee of 30% of the total value of the order applies. Upon cancellation of an order Mrs Martin’s Microbes and More will refund the client within 30 days. In the case of damaged, broken or incorrect goods delivered, the client must contact Mrs Martin’s Microbes and More within two days to inform the company of the mistake. Mrs Martin’s Microbes and More will send a replacement of the broken item, or the correct product, for the account of the company. In the event a client is dissatisfied with a product, Mrs Martin’s Microbes and More will gladly accept it back and refund the client. The client must contact Mrs Martin’s Microbes and More within seven days and give a reason for the dissatisfaction. Arrangements will then be made for picking up the product in question for the company’s account.
  5. Customer Privacy policy
    Mrs Martin’s Microbes and More shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 . (insert hyperlink please) Mrs Martin’s Microbes and More undertakes not to sell, rent, disclose or loan any of the personal information collected on this site.
  6. Payment options accepted
    Payment may be made via Visa and MasterCard, Payfast, Paypal or direct bank transfer, the details of which will be provided during the checkout process.
  7. Card acquiring and security
    Card transactions will be acquired for Mrs Martin’s Microbes and More via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Mrs Martin’s Microbes and More separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Disclaimer
    It is the aim of Mrs Martin’s Microbes and More to supply products that cause no harm to people, animals or the environment. The company takes every reasonable measure to ensure that the products sold on this website are of the highest quality and safety. However, due to the possibility of human and technical error, Mrs Martin’s Microbes and More accepts no responsibility for any adverse reactions that any of our products may cause.
  10. Use of the Website
    This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
  11. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  12. Responsibility
    Mrs Martin’s Microbes and More takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.
  13. Country of domicile
    This website is governed by the laws of South Africa and Mrs Martin’s Microbes and More chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 222 Althea Avenue, Murrayfield, Pretoria, 0184.
  14. Variation Mrs Martin’s Microbes and More may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  15. Company information
    This website is run by Clean for Sure (Pty) Ltd, with registration number K2017161891, based in South Africa, trading as Mrs Martin’s Microbes and More.
  16. Mrs Martin’s Microbes and More contact details
    222 Althea Avenue
    Murrayfied
    0184
    +836507789
    hello@mrsmartins.co.za