The couriers charge us their usual price for picking up your bottles, and the price depends on many factors such as size of parcel and distance transported. For ease of use we decided to charge you a flat rate (a fraction of the real cost), and we carry the rest. In order to keep this service sustainable, we would appreciate your help as set out below, to keep cost down.
- Please put all containers into one parcel as we pay per item.
- We recommend that you keep the box from the previous order and pack the empty bottles into that. In this way even the box gets reused!
- Please do not use a loose bag. If you do use a bag, please tape the containers together (see picture). The scanners pick up uneven packaging and automatically thinks it is a bigger parcel.
- Much as we would like to solve the plastic problem created by other companies as well, at the moment we can only reasonably accept back our own containers. Please do not send back any other empty containers.
We thank you for being a responsible consumer!