Because we are mainly an online shop, everything we offer involves couriers. Unfortunately couriers charge per weight or volume, depending on which is bigger. That means they charge a full courier fee for picking up the containers even if it is light, because it is large.

We try to arrange that they pick up the parcel when they deliver your order, this way we try to minimise unnecessary carbon emissions. Also, if they can complete the delivery and pick up in one trip, we might one day be able to negotiate a discount on the fees. Very often however, lines get crossed and the courier arrives at your door twice. Please do pardon the inefficiency and know that we are working to educate all parties regarding small footprints and such.

We hope that as our delivery volume picks up we can negotiate better rates in the future, but for now we pay a full courier fee to have your containers collected. In order to keep this service sustainable, we ask you to pay a portion thereof.

Thank you from all of us for being a responsible, intelligent consumer. May you reap the rewards.

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